Wildix Getting Started

How to get logged in and begin answering, making and handling calls

Logging in to Wildix

This short video outlines the written instructions below


Your Invitation

Once your account has been created, you will receive an email invitation from Wildix PBX, no-reply@wildix.com.  If you don’t see it in your inbox check your junk mail as it may have been mis-filed there.  If you still don’t see it, please contact us and we’ll be happy to re-send your login details; our contact details are at the bottom of this page.


This is an example of an invitation:


A Welcome to Wildix email

There is some key information in the email:

Logging in to the web Collaboration

Note: The Collaboration interface works best under Google Chrome and Microsoft Edge. 

Open Chrome, and enter your “Access to collaboration” as received in the invitation.  If the browser responds that you should use HTTPS, agree and change to HTTPS


Next, you will be greeted with the Wildix login screen:

wildix_login.PNG

There are three ways you can log in:

  1. You can enter the username and password provided in the invitation email
  2. If your email is provided by Microsoft 365 (Formerly Office 365), you can click on the Login with Microsoft button
  3. If your email is provided by Google Workplace, you can click on the Login with the Google button

Once you have logged in, you will be in Collaboration:

Collaboration.PNG


Logging in using the App

The App can be used to continue your business communication and collaboration while out of the office.  The first step is to follow the link in the invitation to the App Store (Apple) or Google Play (Android) and install the app:


app-logon-page.jpg

Once the app is installed, open it and it will ask you for your login information.  The Domain is the hostname under “Access to Collaboration” in your invite. It will end in “.wildixin.com”

As with the web-based Collaboration, there are three ways you can log in:

  1. You can enter the username and password provided in the invitation email
  2. If your email is provided by Microsoft 365 (Formerly Office 365), you can click on the Login with Microsoft button
  3. If your email is provided by Google Workplace, you can click on the Login with the Google button

Once you have logged in, the App will be connected to your account:

IMG_5587.jpg


Need help?  Please get in touch!

You can call us on 01752 393600, option 2 or, if you are on Number Club, call extension 3000

You can email us at support@hellocomtec.com

You can chat with us at https://kite.wildix.com/nc-a12/3000




Answering, Transferring and Making calls

This is a short video summarising the different call options listed below

Answering calls

Once you are logged in to Collaboration you are ready to begin receiving calls.  When a call comes in, a Call Tab appears on the right side of the Collaboration screen like this:


image-1643976240754.png

Figure 1, a Call tab with an incoming call

Transferring calls

Making Calls

Wildix is designed to be flexible and offer powerful options for making calls.   From right-clicking a colleague and clicking call, doing the same with people in your phone book or clicking numbers on a web page and hitting Call, Wildix enables you to get more done in less time with more accuracy.

The following methods can all be used to initiate a call:

Need help?  Please get in touch!

You can call us on 01752 393600, option 2 or, if you are on Number Club, call extension 3000

You can email us at support@hellocomtec.com

You can chat with us at https://kite.wildix.com/nc-a12/3000

 

Conferencing calls together

Call conferencing is a powerful tool that can save a lot of time and effort and shorten the time it takes to resolve an issue or close a sale. 

We're all familiar with Call Transfer - the ability to put a caller on hold and then transfer them to a third party.  When the third party accepts the call, you drop out and the other two remain connected.

With Call Conferencing, you don't drop out of the call.  All three people are connected together in one call.

A short video on Call Conferencing


The third party can be another extension on the phone system or an external number.


Need help?  Please get in touch!

You can call us on 01752 393600, option 2 or, if you are on Number Club, call extension 3000

You can email us at support@hellocomtec.com

You can chat with us at https://kite.wildix.com/nc-a12/3000

 

Instant Messaging

Using Instant messaging you can send and receive messages, files and post-its to other users.  This works on Collaboration and the mobile app so you are never out of touch.  You can initiate an instant message session from many parts of Collaboration:

c14.png

Once you have started an instant message session, the messaging tab opens and you can start typing your message and use chat input options:

c15.png


Need help?  Please get in touch!

You can call us on 01752 393600, option 2 or, if you are on Number Club, call extension 3000

You can email us at support@hellocomtec.com

You can chat with us at https://kite.wildix.com/nc-a12/3000